Police Department How Do I
Employee Commendation Or Complaint | CLICK TO FILE A COMPLAINT |
| CLICK TO COMMEND AN OFFICER |
- Citizen complaints against the Miami Shores Police Officers and/or non-sworn employees are investigated by the Internal Affairs Section.
- All complaints will be accepted by the Internal Affairs Section and can be received in person, by letter, by telephone, or by email. Anonymous complaints are also accepted.
- You may at any time speak with a Supervisor to initiate a complaint on any employee of the Police Department.
- If you prefer to mail your complaint, send it directly to the Internal Affairs Section at the Miami Shores Police Department.
- Upon receipt of the complaint, you will be contacted by the Internal Affairs Section and/or a Supervisor. At this time, you may be requested to provide a sworn statement(s), produce any evidence of allegations, and/or discuss the complaint in detail.
- Following a thorough and impartial investigation, a disposition will be rendered based upon all available factual information. The complainant will be contacted at the completion of the investigation and will have the opportunity to discuss the disposition of the complaint.
Contact
- Internal Affairs Phone: 305-759-2468 Monday thru Friday 8:30 am to 4:30 pm
- Main Shores Police Department phone: 305-759-2468 (24 hours a day)
- Internal Affairs fax/email: 305-795-2212 or ProfessionalCompliance@mspd.org
- Mail: Miami Shores Police Department, Internal Affairs Section, 9990 N.E. 2ND Avenue, Miami Shores, Florida 33138
Warning: Filing a false complaint is a crime. False complaints are forwarded to the Miami-Dade County State Attorney's Office.
Under Florida's Public Records Law, all completed cases and annual statistical summaries of complaints and internal affairs investigations become public record and are made available for inspection during normal business hours.
FAQs
- Are all complaints investigated?
Yes, all complaints against employees are investigated, provided the complaint contains sufficient data to warrant an investigation. - What happens to my complaint?
The complaint is documented on a Complaint Intake Form. When received, the complaint is classified and assigned to an investigator of supervisory rank. Statements are taken from the complainant, all witnesses, and the subject employee(s). Upon completion, the case is reviewed and a disposition is made by the Office of the Chief. - How long will it take to resolve my complaint?
Typically, a case can take from 45 days to a maximum of 180 calendar days. Some investigations are more complex and may take longer. - Will I be notified of the findings?
Yes, both the complainant and the employee are notified and encouraged to contact the Internal Affairs Section to discuss the findings. - Do other agencies investigate police misconduct?
Yes, the State Attorney's Office and the Florida Department of Law Enforcement reviews all cases involving alleged criminal misconduct. The FBI and the U.S. Attorney's Office review allegations of civil rights violations.
For filing a report, please call the main line at (305) 759-2468. This number is specifically for reporting incidents and should not be used for emergencies. If you have an emergency, please dial 9-1-1
- Harassing Phone Call: If you have been receiving unwanted or harassing phone calls, file a report. After completing the report, contact your phone service provider using the instructions on your telephone bill. Provide them with the report number and follow their guidance. Keep a record of the calls, including the time and number (if available) if you have caller ID.
- Identity Theft: If someone has used your personal identifying information to obtain credit, goods, or services without your permission, file a report.
- Non-Injury Traffic Accident: If you have been involved in a non-injury traffic accident where both parties have exchanged information, file a report.
- Hit-and-Run: If your vehicle was hit by another vehicle that fled the scene without stopping or providing their information, consider filing a Hit-and-Run report.
- Lost Property/Theft: If you have lost property or experienced theft, file a report to document the incident.
- Vandalism: If public or private property has been changed, modified, or defaced, such as graffiti or property damage, file a report.
Warning: Filing a false police report is a crime, so make sure the information you provide is accurate and truthful. If you have any doubts or concerns, it's best to contact the Miami Shores Police Department directly.
Identity Crimes
If you are the victim of identity theft or fraud, call our main line at (305) 759-2468
Before You Do
Please gather and retain all papers, receipts, canceled checks, mail from companies, etc. related to this crime. We may contact you to obtain these items if needed, and you should keep copies for your records.
After You've Filed
Get in touch with the following groups. Some will ask for the report number you get at the end of the police report process. Keep that handy when calling or filing a report online.
- Equifax: (800) 525-6285
- Experian: (888) 397-3742
- Trans Union: (800) 680-7289
- U.S. Federal Trade Commission: (877) 438-4338
- Department of Highway Safety and Motor Vehicles
Other Helpful Tips
- Protect your social security number and only give it out when required by law.
- No bank, auction site, or other business should send you an email asking you to enter credit card information, passwords, social security numbers, or other personal information. Often, these fake emails will contain links to pages that look real but are not. If you suspect you are being directed to a fake website, please go to the actual home website of the company and inform them of what has happened.
- Avoid mail theft by obtaining a locked mailbox and dropping off outgoing mail at the local post office or postal mailbox.
- Do not give out your personal information or credit card number over the phone unless you initiate the call.
- Shred credit card offers and bank statements before you throw them away if you do not plan on using them.
Police towing and impound typically refer to the process by which law enforcement agencies remove and store vehicles that have been involved in various situations. Here is some general information about police towing and impound:
Reasons for Towing: Law enforcement may tow vehicles for several reasons, including:
- Illegally parked vehicles: Cars parked in restricted zones, blocking driveways, fire hydrants, or obstructing traffic may be towed.
- Traffic violations: Vehicles involved in accidents or traffic violations, such as driving with a suspended license, may be towed.
- Abandoned vehicles: Cars left unattended for an extended period or deemed abandoned may be towed.
- Evidence or investigation: Vehicles involved in crimes or used in investigations may be impounded for evidence purposes.
Towing Process: When a vehicle is towed by the police, they usually notify the registered owner if possible. The owner can then inquire about the location and retrieval process for their vehicle.
Impound Locations: Police departments often have designated impound lots or contracts with private towing companies to store the towed vehicles. The location where the vehicle is stored will depend on local regulations and agreements.
Retrieving Towed Vehicles: To retrieve a towed vehicle, you will generally need to provide the necessary documentation, such as proof of ownership (vehicle registration) and identification (driver's license). Additionally, you will likely be required to pay towing and impound fees before the vehicle is released to you.
Contacting Local Authorities: If your vehicle has been towed by the Miami Shores Police Department, you should contact MSPD non-emergency number to inquire about the process, fees, and location of the impound lot. 305-759-2468
The Miami Shores Police Department uses: Dolphin Towing and Recovery
Phone: (786) 521-7893
Mail/In Person: 14720 W Dixie Hwy, North Miami, FL 33181
The Miami Shores Police Department Records Unit is responsible for maintaining and distributing offense reports, supplemental reports, accident reports, arrest reports, miscellaneous incident reports, and tow slips in accordance with Florida Statute 119.
Hours of Operation Monday and Wednesday 9:00 a.m. to 5:30 p.m. Lunch 12:00 p.m. to 12:30 p.m. Tuesday, Thursday, and Friday 8:00 a.m. to 4:30 p.m. Lunch 12:00 p.m. to 12:30 p.m. Closed on weekends and holidays.
Mission To provide professional service in processing and disseminating public records in an appropriate, courteous, and timely manner.
If you need to request a report from the Miami Shores Police Department Records Unit, you can follow the instructions provided:
Send an email to the Records/Property & Evidence Custodian at records@mspd.org
In your email, please include the following information:
- Case Number: Provide the specific case number related to the report you are requesting.
- Name: Enter your full name as it appears on your driver's license.
- Contact Number: Include a phone number where you can be reached.
- Address: Provide your current mailing address.
Make sure that you accurately provide all the required information to facilitate the processing of your report request.
It's important to note that the mentioned email address and instructions are based on the information you provided. If you have any specific questions or concerns regarding report requests, it's advisable to contact the Miami Shores Police Department directly during their operating hours, as mentioned earlier.
To obtain a report please download this FORM, fill it properly and send it as an email attachment to the Records/Property & Evidence Custodian at records@mspd.org
Crime Stoppers is a community-based program that encourages individuals to provide anonymous information about crimes to law enforcement agencies. The program operates in many countries worldwide, including the United States, Canada, the United Kingdom, and Australia.
The primary goal of Crime Stoppers is to create a secure and anonymous channel for people to report information about criminal activities, without the fear of retaliation. By maintaining anonymity, Crime Stoppers aims to encourage individuals with valuable information to come forward and assist law enforcement in solving crimes.
Here are some key features and principles commonly associated with Crime Stoppers programs:
- Anonymity: Crime Stoppers guarantees the anonymity of individuals who provide tips. This means that the tipster's identity is not disclosed to law enforcement, ensuring their safety and security.
- Reporting Methods: Crime Stoppers provides various channels for individuals to submit tips, such as phone hotlines, online forms, and text message services. These methods are designed to be secure and confidential.
- Rewards: Crime Stoppers may offer rewards to tipsters whose information leads to an arrest or the resolution of a case. The reward amount is determined by the local Crime Stoppers program and is usually paid out anonymously through a secure process.
- Community Involvement: Crime Stoppers programs often involve partnerships with local law enforcement agencies, media outlets, businesses, and community organizations. These collaborations help promote awareness, gather tips, and disseminate information about wanted individuals or unsolved crimes.
- Crime Prevention and Education: In addition to receiving tips, Crime Stoppers programs typically engage in community outreach efforts. These initiatives may include educational campaigns, public service announcements, and crime prevention initiatives to raise awareness and encourage proactive involvement in crime prevention.
Call Crime Stoppers by dialing
1 866 471-Tips or 1 800 346-8477
David Golt, Chief of Police
David.Golt@mspd.org