MyMSV Request Tracking System

MyMSV is Miami Shores Village’s online request tracking system for non-emergency Village service requests. Residents can use MyMSV to submit requests, provide details, upload photos when available, and track the status of submitted requests.

For Emergencies, Call 911

MyMSV is not for emergencies and is not a substitute for immediate emergency response.

For emergencies, crimes in progress, immediate threats to life or safety, injuries, active roadway hazards, or situations requiring immediate response, call 911.

For non-emergency police assistance, please call the Miami Shores Police Department at 305.759.2468.

Use MyMSV for Non-Emergency Requests

MyMSV is intended for non-emergency Village service requests such as Code Compliance concerns, Public Works issues, Parks and Recreation maintenance concerns, sanitation-related reports, and other Village service needs.

Create an Account to Track Requests

MyMSV requires users to register with a valid email address. Registration allows requestors to submit information, receive updates, and track the status of their requests.

Provide Accurate Information

Complete and accurate information helps the Village review, route, and respond to requests more efficiently. Missing or invalid information may delay review or limit the Village’s ability to follow up.

Code Compliance Notice

Florida law requires individuals reporting a potential Code Compliance violation to provide their complete name and address before a code investigation can occur.

For regular Code Compliance complaints that are not public safety concerns or emergencies, requestors must provide:

• Complete name
• Address
• Phone number
• Valid email address
• Location of the issue being reported
• Description of the issue being reported
• Photos or supporting information, if available

Phone number and email address help Miami Shores Village contact the requestor if additional information is needed and allow the requestor to track the request through MyMSV.

Public Safety and Access Concerns

Some reported conditions may involve public safety or access concerns. These may include blocked access, blocked sidewalks, blocked public right-of-way, blocked traffic visibility, blocked signage, roadway hazards, or similar immediate safety concerns.

These types of reports may be reviewed when the condition appears to present an imminent threat to public health, safety, or welfare.

If the situation is happening now, involves immediate danger, or requires urgent police, medical, or emergency response, call 911. For non-emergency police assistance, call 305.759.2468.

Public Records Notice

Information submitted to Miami Shores Village through MyMSV may be a public record and may be subject to disclosure under Chapter 119, Florida Statutes, unless an exemption applies under Florida law. Please do not submit sensitive personal information unless it is necessary for the Village to review your request.

1. Review the notices above before submitting a request.
2. Continue below to MyMSV.
3. Register or sign in with a valid email address.
4. Select the request category that best matches your concern.
5. Select the request type for the specific issue.
6. Provide the location, description, and any required contact information.
7. Upload photos or supporting information, if available.
8. Submit the request and use MyMSV to track updates.

Emergency or Immediate Danger

Call 911. Do not submit through MyMSV.

Non-Emergency Police Assistance

Call the Miami Shores Police Department at 305.759.2468.

Regular Code Compliance Complaint

Submit through MyMSV and provide complete name, address, phone number, valid email address, issue location, and description.

Public Safety or Access Concern

Submit through MyMSV if it is not an emergency. Examples include blocked sidewalks, blocked right-of-way, blocked signage, blocked visibility, or roadway hazards.

Public Works, Parks, Recreation, or Sanitation Request

Submit through MyMSV and provide enough information for the Village to locate and review the issue.

Continue Below to MyMSV

After reviewing the notices above, continue below to submit and track your non-emergency Village service request through the MyMSV Request Tracking System.