Welcome to MyMSV

MyMSV is Miami Shores Village’s online request tracking system for non-emergency Village service requests. Residents can use MyMSV to submit requests, provide details, upload photos when available, and track the status of submitted requests.

For Emergencies, Call 911

MyMSV is not for emergencies and is not a substitute for immediate emergency response.

For emergencies, crimes in progress, immediate threats to life or safety, injuries, active roadway hazards, or situations requiring immediate response, call 911.

For non-emergency police assistance, please call the Miami Shores Police Department at 305.759.2468.

Submit a Request

Report non-emergency Village service requests such as Code Compliance concerns, Public Works issues, Parks and Recreation maintenance concerns, sanitation-related reports, and other Village service needs.

Track Your Request

MyMSV requires users to register with a valid email address. Registration allows requestors to submit information, receive updates, and track the status of their requests.

View Request Activity

Residents may be able to view certain public request activity through the MyMSV portal. Some information may be limited, withheld, or redacted when required or allowed by law.

Code Compliance Notice

Florida law requires individuals reporting a potential Code Compliance violation to provide their complete name and address before a code investigation can occur.

For regular Code Compliance complaints that are not public safety concerns or emergencies, requestors must provide:

• Complete name
• Address
• Phone number
• Valid email address
• Location of the issue being reported
• Description of the issue being reported
• Photos or supporting information, if available

Phone number and email address help Miami Shores Village contact the requestor if additional information is needed and allow the requestor to track the request through MyMSV.

Public Safety and Access Concerns

Some reported conditions may involve public safety or access concerns. These may include blocked access, blocked sidewalks, blocked public right-of-way, blocked traffic visibility, blocked signage, roadway hazards, or similar immediate safety concerns.

These types of reports may be reviewed when the condition appears to present an imminent threat to public health, safety, or welfare.

If the situation is happening now, involves immediate danger, or requires urgent police, medical, or emergency response, call 911. For non-emergency police assistance, call 305.759.2468.

Public Records Notice

Information submitted to Miami Shores Village through MyMSV may be a public record and may be subject to disclosure under Chapter 119, Florida Statutes, unless an exemption applies under Florida law. Please do not submit sensitive personal information unless it is necessary for the Village to review your request.

1. Review the notices above before submitting a request.
2. Click Make a Request in the MyMSV portal.
3. Register or sign in with a valid email address.
4. Select the request category that best matches your concern.
5. Select the request type for the specific issue.
6. Provide the location, description, and any required contact information.
7. Upload photos or supporting information, if available.
8. Submit the request and use MyMSV to track updates.

Code Compliance Issues

Illegal Dumping, Inoperable Vehicle, Noise or Nuisance Concern, Overgrown Property, Possible Work without Permits, and Property Maintenance Concern.

Non-Emergency Police Matters

General Police Issues and Suspicious Activity. If suspicious activity is happening now, or there is any immediate safety concern, call 911. For non-emergency police assistance, call 305.759.2468.

Parks & Recreation

Basketball or Tennis Courts, Recreation Fields, Sidewalk Safety, Tot Lot Bathroom, and Tot Lot Equipment.

Public Works & Streets

Construction Potholes / Street Defects, Damaged Public Property, Dead Tree, General Public Works Issues, Irrigation Issue in Public Area, Street Light Out, Tree or Landscape Blocking Signage/Roadway, Tree Trimming Request, and Vehicular Accident Cleanup.

Sanitation

Dead Animal Removal.

Helpful Tips Before Submitting

• Use a clear and specific description.
• Include the correct location or address when possible.
• Upload a photo if it helps explain the issue.
• Do not submit emergency matters through MyMSV. For emergencies, call 911.
• For non-emergency police assistance, call 305.759.2468.
• For regular Code Compliance complaints, provide complete and accurate contact information.

Watch this short video to learn how to submit and track a request using MyMSV.

If the video does not display, please continue to the MyMSV portal on this page.

Is MyMSV for emergencies?

No. MyMSV is only for non-emergency Village service requests. For emergencies, call 911.

What number should I call for non-emergency police assistance?

For non-emergency police assistance, call the Miami Shores Police Department at 305.759.2468.

Do I need to provide my information for Code Compliance complaints?

Yes. For regular Code Compliance complaints that are not public safety concerns or emergencies, Florida law requires the reporting person to provide their name and address before a code investigation can occur. Miami Shores Village also requests a phone number and valid email address for follow-up and request tracking.

Can public safety or access concerns still be reviewed?

Yes. Reports involving blocked access, blocked sidewalks, blocked public right-of-way, blocked visibility, blocked signage, roadway hazards, or similar immediate safety concerns may be reviewed when the condition appears to present an imminent threat to public health, safety, or welfare. If the situation is happening now or requires immediate response, call 911.

Can I check the status of my request?

Yes. After registering or signing in, use MyMSV to review requests you submitted and check for updates.

What should I include in a request?

Include the location, a clear description, and photos when available. The more accurate the information, the easier it is for the Village to review and respond.

Start Using MyMSV

After reviewing this information, continue to the MyMSV portal on this page to submit and track non-emergency Village service requests.